Refund policy

Return & Refund Policy

Last updated: 09-02-2026

At Hamerley, we take pride in the quality of our products. If for any reason you are not satisfied with your purchase, we offer a simple and transparent return and refund process, outlined below.

Eligibility for Exchange

Exchange are accepted within 2 days from the date the order is delivered.
The product must be unused, unworn, and returned in its original condition.
The item must be sent back in its original packaging, with no damage to the product or the packaging.
Products showing signs of use, wear, damage, or altered packaging will not be eligible for a refund.

Non-Returnable Items

Returns will not be accepted in the following cases:

Products returned after the 2-day return window
Items that are damaged due to misuse, wear, or improper handling
Products returned without original packaging or with damaged packaging

Return Process

Contact our support team within 2 days of delivery to initiate a return request.
Once approved, you will receive instructions on how to return the product.
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Exchange

Exchange will be initiated within 1–2 business days after the returned product is received and approved.

Exchanges

If you wish to exchange a product, please contact us within the 2-day return window. Exchanges are subject to product availability and the returned item meeting our return conditions.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us immediately upon delivery with supporting images so we can resolve the issue promptly.