Shipping policy

Shipping Policy

Last updated: 16/04/2026

At Hamerley, we aim to ensure that your order reaches you in a timely and secure manner. Please review our shipping policy below for details on order processing and delivery.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

Free shipping is available on all orders on prepaid, unless stated otherwise at checkout.

Delivery Timeline

Estimated delivery times vary based on location and courier service.
Delivery timelines provided at checkout are estimated and may vary due to factors beyond our control, including courier delays, weather conditions, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (where available).
Tracking updates may take up to 24 hours to reflect after dispatch.

Shipping Delays

While we strive to meet estimated delivery timelines, Hamerley is not responsible for delays caused by:

Courier partners
Customs clearance (for applicable shipments)
Natural events, strikes, or other force majeure events

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout. Hamerley is not responsible for delivery delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 24 hours of delivery with supporting images (if applicable). We will work with our logistics partners to resolve the issue as quickly as possible.

International Shipping

If international shipping is available, delivery timelines and customs duties (if applicable) may vary by destination. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.